Privacy policy

Lume Skinlabs Pty Ltd
Last updated: 19 January 2026

This Privacy Policy explains how Lume Skinlabs Pty Ltd collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect

We may collect personal information when you:

  • visit our website

  • place an order

  • create an account

  • subscribe to marketing communications

  • contact us

This may include:

  • name

  • email address

  • mailing address

  • phone number

  • payment details (processed securely via third-party providers)

You may browse our website anonymously.

Personal information may be transferred as part of a merger, acquisition, or sale of business assets.

2. Non-Personal Information

We may collect non-personal information such as browser type, device type, operating system, and usage data for analytics and site improvement purposes.

3. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and improve functionality. You may disable cookies via your browser settings, noting some features may not function correctly.

4. How We Use Your Information

We use personal information to:

  • process and fulfil orders

  • provide customer support

  • improve our website and products

  • administer promotions and surveys

  • send transactional communications

  • send marketing communications where consent has been provided

You may unsubscribe from marketing communications at any time.

5. Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, or disclosure. Data transmission is secured via SSL where applicable.

6. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Use of third-party sites is subject to their own policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated date will be revised accordingly. Continued use of our website constitutes acceptance of the updated policy.

8. Your Acceptance

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

9. Contact Us

For privacy-related enquiries, contact: compliance@lumeskinlabs.com.au